Trusted Choice® agencies
are insurance and financial services firms whose access
to multiple companies and commitment to quality service
enable us to offer our clients competitive pricing, a
broad choice of products and unparalleled advocacy.
As a Trusted Choice® agency, we
are dedicated to you and are committed to treating you
as a person, not a policy. This commitment means we shall:
- Work with you to identify
the insurance and financial services that are right
for you, your family or your business, and use our access
to multiple companies to deliver those products.
- Guide you through the claims process
for a prompt and fair resolution of your claim.
- Help solve problems related to your
coverage or account.
- Explain the coverages and options
available to you through our agency, at your requsest.
- Return your phone calls and e-mails
promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers,
offering any or all of the following: emergency phone
numbers, Internet account access, e-mail and call center
services.
- Use our experience and multiple company
relationships to customize your coverage as needed.
- Commit our staff to continuing education
so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical
manner.
We pledge this to
you, our clients, and ask that you let us know if we fail
to meet our commitment, so we may take corrective action.
